VocaDoby VocaVibe

Support

Something not working, or a question about your practice? Write to us and a person will answer.

I cannot sign in

The most common reason is the most important one to know: you cannot sign up for VocaDo on your own. Your clinic creates your account and registers your phone number. If nobody has given you VocaDo, entering your number will not send you a code — that is deliberate, not a fault.

If your clinic has set you up and no code arrives:

• Check the number you typed is the one you gave your clinic.
• Wait a minute — a text can be slow — then tap Send the code again.
• Still nothing? Email us and we will check whether your account carries the right number.

The exercises or recording

• The app is not hearing me. VocaDo needs permission to use the microphone. On iPhone: Settings → VocaDo → Microphone. On Android: Settings → Apps → VocaDo → Permissions → Microphone.
• My practice looks wrong or empty. Your plan comes from your clinician and can change between visits. If it does not match what they told you, tell them — they can adjust it and it updates on your phone.
• Nothing happens when I speak. Somewhere quiet, with the phone on a table in front of you, works best. Background noise makes the measurements unreliable.

My recordings and my data

What we record, where it is kept and who can see it is set out in the Privacy Policy. To have your recordings or your whole account deleted, use the deletion request page — no reason needed, and we act within 30 days.

For clinicians

Questions about the clinician dashboard, adding patients or building practice plans: info@vocavibe.ai.