Delete my data

You can ask us to delete your VocaDo account and everything we hold about you, including every voice recording. You do not have to give a reason.

In the app

Open the side menu and tap Delete my account, just under Sign out. The app tells you exactly what will happen before anything does:

• A free-tryout account (you signed in with your email) is deleted at once — your demo patients, their practices and recordings, and your saved tasks — and you are signed out. We keep your contact details (email, name, clinic) so we can follow up; to have those removed too, email info@vocavibe.ai.
• A patient or clinic account sends us a deletion request from the app. We contact you to confirm it and then delete as described below; your clinic may need to keep its medical record of you.

Or by email

Send an email to info@vocavibe.ai with the subject “Delete my VocaDo data”, from any address you like, and include:

• The phone number or email you sign in with — this is how your account is identified.
• What you want deleted — everything, or only your voice recordings.

We will reply to confirm, and we may need to check that the request really comes from you before we delete anything. That check protects you: without it, anyone who knew your phone number could erase your rehabilitation history.

What gets deleted

What may be kept, and why

• Your clinic's medical record of you. Healthcare providers are usually required by law to retain patient records for a set number of years. That obligation is theirs, not ours, and it can survive your request to us. We will tell you if this applies and point you to the clinic.
• Records we must keep by law — for example the fact that a deletion request was made and honoured, which is itself evidence that we did what you asked.
• Backups are overwritten on a rolling cycle. Your data disappears from active systems immediately and from backups within 90 days.

How long it takes

We act on deletion requests within 30 days of confirming your identity, and usually much sooner. We will email you when it is done.

If you only want to stop recording

You do not have to delete everything. You can withdraw your consent to recording and keep your account and your history — email us and say so, or tell your clinician. Recording stops, and the practice exercises will no longer work, since measuring your voice is what they do.